CCS support offerings include a wide scope of services from Basic to 24 by 7 coverage.
Our current categories are:
Our current categories are:
Services We Provide
Placing a Support Call at CSS Retail Systems, or an email at
support@csspos.com
CSS has a support line assigned to take customer support calls, assign technicians, and make
sure calls are followed up. Contacting CSS technicians directly to open a new support or service
call is discouraged because technicians may be out of the office or busy with other customers.
CSS management tries to make sure that all customers get helped as soon as possible. We
have found that controlling the opening of calls with a separate dispatcher system is the best
way to accomplish this.
We use an automated Call Dispatch and Management System to ensure all calls are logged and
monitored. You will be given a new ticket number to use in tracking the life cycle of your incident.
Our response time objective for a new call is 15 - 30 minutes. We typically achieve this or better
it.
Once a call is open and active, you can use the assigned incident or ticket number, and you will
be routed to the technician directly.
To place a new call send a generic request to support@ccspos.com, or call 802-893-3130.
Please have as much useful information available as possible when we talk to you. Helpful
details are outlined below.
Some of the problem information that is most helpful includes:
CSS Retail Systems has provided custom programming services for all types of organizations
and complexities of systems. We stress the complete and timely nature of our services.
We can work with many languages, operating systems, and commercial products. We can help
you from the desktop through your Internet connections.
Placing a Support Call at CSS Retail Systems, or an email at
support@csspos.com
CSS has a support line assigned to take customer support calls, assign technicians, and make
sure calls are followed up. Contacting CSS technicians directly to open a new support or service
call is discouraged because technicians may be out of the office or busy with other customers.
CSS management tries to make sure that all customers get helped as soon as possible. We
have found that controlling the opening of calls with a separate dispatcher system is the best
way to accomplish this.
We use an automated Call Dispatch and Management System to ensure all calls are logged and
monitored. You will be given a new ticket number to use in tracking the life cycle of your incident.
Our response time objective for a new call is 15 - 30 minutes. We typically achieve this or better
it.
Once a call is open and active, you can use the assigned incident or ticket number, and you will
be routed to the technician directly.
To place a new call send a generic request to support@ccspos.com, or call 802-893-3130.
Please have as much useful information available as possible when we talk to you. Helpful
details are outlined below.
Some of the problem information that is most helpful includes:
CSS Retail Systems has provided custom programming services for all types of organizations
and complexities of systems. We stress the complete and timely nature of our services.
We can work with many languages, operating systems, and commercial products. We can help
you from the desktop through your Internet connections.
- Error Number or message
- Samples of the problem, if printable
- Physical station and location where the problem
occurred. - Time of day the problem occurred.
- Anything else that helps isolate the specifics of
the problem
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CSS Retail Systems
1-800-990-9509
- Basic
- Standard
- Plus
Classroom Training (Keystroke POS Only)
Keystroke POS is a powerful system with a strong set of features. To help you apply Keystroke
POS to your companies policies and procedures and to help you perform the specific tasks you
are confronted with, CSS has introduced Theme-based Training Seminars. These Seminars will
be every quarter
Keystroke End User Class
Date and Time:Thursday Janurary 21st from 1-4 pm
Location:Marlboro College Graduate Center
28 Vernon Street, Brattleboro, VT
Topics:Inventory control, Database, Reports and New Products from Keystroke POS and IKEY
Mobile
Cost: $80.00 per person $40.00 for second attendee
Keystroke End User Seminar
Date and Time:Thursday April 10th 5-8pm & 11th from 9am-5 pm
Location:Colchester
Topics:Inventory control, Database, Reports, Parenting products, production, importing line items
and ini files, Tool bars,so much more and New Products from Keystroke POS and IKEY Mobile
Cost: $80.00 per person $40.00 for second attendee
Keystroke End User Seminar
Date and Time:Saturday August Pending 8-4pm
Location:Colchester
Topics:Version 7,Inventory control,New Database, Reports, Parenting products, production,
importing line items and ini files, Tool bars,so much more and New Products from Keystroke
POS and IKEY Mobile
Cost: $80.00 per person $40.00 for second attendee
Please contact the office to RSVP
Keystroke POS is a powerful system with a strong set of features. To help you apply Keystroke
POS to your companies policies and procedures and to help you perform the specific tasks you
are confronted with, CSS has introduced Theme-based Training Seminars. These Seminars will
be every quarter
Keystroke End User Class
Date and Time:Thursday Janurary 21st from 1-4 pm
Location:Marlboro College Graduate Center
28 Vernon Street, Brattleboro, VT
Topics:Inventory control, Database, Reports and New Products from Keystroke POS and IKEY
Mobile
Cost: $80.00 per person $40.00 for second attendee
Keystroke End User Seminar
Date and Time:Thursday April 10th 5-8pm & 11th from 9am-5 pm
Location:Colchester
Topics:Inventory control, Database, Reports, Parenting products, production, importing line items
and ini files, Tool bars,so much more and New Products from Keystroke POS and IKEY Mobile
Cost: $80.00 per person $40.00 for second attendee
Keystroke End User Seminar
Date and Time:Saturday August Pending 8-4pm
Location:Colchester
Topics:Version 7,Inventory control,New Database, Reports, Parenting products, production,
importing line items and ini files, Tool bars,so much more and New Products from Keystroke
POS and IKEY Mobile
Cost: $80.00 per person $40.00 for second attendee
Please contact the office to RSVP